The service provides three PDNS forwarders:
85.12.65.36
195.224.16.162
85.12.65.56
Your school's public IP address must be in our allowed list.
You can test the forwarders are responding using command line tools such as nslookup
e.g nslookup bbc.co.uk 85.12.65.36 , nslookup bbc.co.uk 195.224.16.162 , nslookup bbc.co.uk 85.12.65.56
or dig @85.12.65.36 bbc.co.uk etc
To use the service set your internal DNS server to use these forwarders. Remove any other DNS forwarder such as 8.8.8.8 ( google)
Log a ticket with support@e2bn.org to let us know you are using or want to use the service.